Orders

When will I receive my order?
Shipping time is typically 3–7 business days for orders shipped within the United States (7–14 business days for shipments to Canada). However, in rare circ...
Wed, 18 Apr, 2018 at 2:53 PM
How do I order a whitening gel refill?
Visit our store and go to Refills section of the Products page. Make your selection and then proceed to your Cart to begin the checkout process*.  *If y...
Wed, 14 Mar, 2018 at 3:48 PM
I purchased a voucher online. Can I pick up my product in person?
We no longer have pick up locations. All vouchers must be redeemed online. Sorry for the inconvenience! Don’t worry–it doesn’t take long to receive your ord...
Wed, 14 Mar, 2018 at 3:55 PM
Is it possible to cancel my order?
Your order cannot be cancelled once it’s been placed, because orders are processed for shipping immediately.
Wed, 14 Mar, 2018 at 2:05 PM
I redeemed my voucher already, but I haven’t received my kit.
It typically takes 7–21 days for your order to be delivered, from the time you redeemed your voucher on our website. Please verify that you received a ...
Wed, 14 Mar, 2018 at 1:59 PM
I have a coupon code but I was charged full price. How can I get a refund?
If you attempted to use a coupon code and feel that you were incorrectly charged, please contact our support team by submitting a support ticket (include th...
Wed, 14 Mar, 2018 at 2:10 PM