It typically takes 7–21 days for your order to be delivered, from the time you redeemed your voucher on our website.


Please verify that you received a shipment notification from us to determine if you’ve successfully ordered your product. Your shipment email notification will include tracking information. Use this information to check on the status of your order. 


If you did not receive a shipment notification, please contact our support team by submitting a support ticket. Please include your redemption code in your support inquiry.